Privacy Policy

1. Introduction

This Privacy Policy explains how GrandStone Luxury Builders LLC ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website (grandstoneluxurybuilders.com or similar), request services, communicate with us, or opt in to receive SMS/text messages related to our premium roof rejuvenation and luxury home services.

We comply with applicable laws, including the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and other U.S. privacy regulations. By using our services or providing information, you agree to the practices described here.

2. Information We Collect

Personal Information You Provide

We may collect:

• Name, email address, phone number, mailing/property address
• Details about your roof/home (e.g., photos, inspection needs, service preferences)
• Payment information (processed securely via third-party providers; we do not store full card details)
• Any information you provide during consultations, forms, emails, or calls

Automatically Collected Information

When you visit our site, we may collect:

• IP address, browser type, device info, pages viewed, time/date of access
• Cookies and similar technologies for functionality, analytics, and marketing (you can manage preferences)

SMS/Text Message Information

If you opt in to receive text messages, we collect your mobile phone number and consent records. We may also track message engagement (e.g., replies, opt-outs).

3. How We Use Your Information

We use your information to:

• Provide roof rejuvenation quotes, inspections, services, and support
• Communicate about appointments, reminders, updates, and customer care
• Send promotional/marketing messages (offers, discounts, seasonal deals) – only with your explicit consent
• Improve our website, services, and marketing
• Comply with legal obligations, prevent fraud, and enforce agreements

We send low-volume SMS (under 6,000 segments/day) via Twilio for mixed use (informational + promotional).

4. SMS/Text Messaging & Consent

We only send SMS with your express written consent. You consent by:

• Checking a box on our website form stating you agree to receive promotional and informational texts (with clear disclosure of message types, frequency (occasional), rates, and opt-out)
• Signing a consent form during in-person consultations or events

Messages may include: service promotions, offers, appointment confirmations/reminders, quotes, and replies to your inquiries.

Opt-Out: Reply STOP to any message to unsubscribe. Reply HELP for info. You can also contact us to opt out. We honor opt-outs immediately and do not send further promotional messages.

Msg & data rates may apply. We do not sell or rent your phone number.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers (e.g., Twilio for SMS, payment processors, analytics tools)
• Business partners strictly for service delivery (e.g., subcontractors with strict confidentiality)
• Legal authorities if required by law

We require third parties to protect your data and use it only for authorized purposes.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method is 100% secure.

7. Your Rights & Choices

You may:

• Request access, correction, or deletion of your data (subject to legal exceptions)
• Opt out of marketing/SMS at any time
• Manage cookie preferences

To exercise rights, contact us at the details below. We respond within legal timeframes.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children under 13.

9. Changes to This Policy

We may update this policy. Changes will be posted here with a revised effective date. Continued use constitutes acceptance.